FAQs

How can I contact Avorynth?
You can reach us anytime at support@avorynth.com. Our customer support team will be happy to assist you with any questions or concerns.

Do you ship worldwide?
Yes, we offer worldwide shipping so you can enjoy Avorynth products wherever you are.

Where do you ship from?
We shipped from Hong Kong.

Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing your order. Requests made after this time may not be possible, but you can still return the product once it is delivered.

What payment methods do you accept?
We accept all major payment methods, including VISA, Mastercard, American Express, and PayPal. All payments are secure and encrypted.

When will my order be processed?
Orders are processed Monday to Friday. Please allow 1–3 business days for order processing. Orders placed during holidays or promotions may take slightly longer. Once processed, your order will be shipped immediately.

How long will it take to receive my order?
Due to high demand and international shipping, delivery typically takes 2–4 weeks, depending on your location.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, please contact us and you will be eligible for a full refund or replacement.

Will I be charged customs fees or taxes?
Prices shown on our website are tax-free. Customs duties or import taxes may apply depending on your country and are determined by your local customs office. These charges are the responsibility of the customer. We are not responsible for delays caused by customs.

How do I return an item?
Please contact us at support@avorynth.com. Our team will guide you through the return process.

What if my item is damaged, defective, or incorrect?
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. Please include your order number, photos of the item, and a brief description of the issue so we can resolve it as quickly as possible.

When will I receive my refund?
Refunds are issued to the original payment method. Credit or debit card refunds typically take 7–10 business days, while PayPal refunds are usually processed faster. If you haven’t received your refund after this time, please contact your bank or payment provider.